Refund Policy

Please take your time to carefully read this policy. This is the Refund Policy of At’s website, located at, we strive to provide the best customer support possible. is dedicated to assisting you in navigating your immigration and/or non-immigration process with confidence, and ensuring your satisfaction. However, if you are not satisfied with the service provided, regardless of the reason, please contact us promptly by sending an email to [email protected] so that we can address your inquiry, issue a refund (if applicable), or provide you with a discount/credit that can be used for services.


We offer a refund policy that is effective BEFORE the submission of your travel document application. By purchasing services on this website, you agree and accept to be bound by the terms of this policy, as well as the Terms of Use, Privacy Policy, Terms of Service, and any other applicable policy or term posted on the website. Once you have reviewed the government forms for submission after your purchase and approved these documents, it constitutes a waiver of your right to a refund from that point onwards. If a material error occurs on your application, we will resubmit the application on your behalf at no additional cost, but a refund will NOT be issued.

Refunds BEFORE the submission of your travel document application must be requested by emailing [email protected] with the subject line reading “Travel Visa Refund Request.” Your refund request email MUST include the following information:

– Full Name of Applicant
– Invoice # or Order ID
– The last four digits of the credit card used for service purchase
– Date of service purchase
– Reason for requesting a refund

We will process your request within 24-48 hours after receiving all the requested information from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days, based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflected in your account, please contact our Billing Department for further assistance.


Please note that this policy does not apply to government fees remitted to the issuing authority or other relevant Governmental agencies. When you make a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees paid to them are final and non-refundable, regardless of any action taken by the government office on your application, petition, or request, or if you withdraw your request/application. We cannot refund or credit any money paid to other third parties involved in processing your order (such as your medical examiner, translators, etc.). For more information, please review the FEE DETAILS below.


By using our services, you have agreed to be bound by the service terms and our refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.

We take this matter very seriously and may report suspicious payment disputes to both the payment processors and the US Government’s issuing body, as well as other relevant agencies, along with supporting evidence of fraud. Chargeback fraud is a crime, and such conduct can result in temporary or permanent entry bans to the destination country, as well as potential criminal and civil charges.

We encourage our clients to contact us to resolve any issues they encounter and to prevent potential or future issues.


If you are uncertain about whether your application is submitted correctly, please contact us immediately for support at [email protected]. If you submit a refund request to us properly, following the stipulations outlined in this policy, rest assured that YOU WILL RECEIVE YOUR REFUND. Please allow the specified time of one (1) to seven (7) business days for any refund credit to appear in your account.


Our satisfaction guarantee covers issues directly caused by occurring BEFORE arrival in the USA. We provide this satisfaction guarantee in addition to certain other guarantees provided by law. Refer to our Terms of Service and Privacy Policy for more details. All refund or credit requests made under this guarantee must be submitted within 14 days of purchase.

We will make every effort to provide you with the earliest available appointment but cannot guarantee any outcome. Please note that US Embassy/Consular appointments are under the full control of the Embassy/Consulate. Therefore, cannot alter or control appointment availability at any time.


Please be aware that we cannot guarantee the results or outcome of your government filing. For example, the relevant government agency may reject an immigration/non-immigration petition or application for reasons beyond the control or responsibility of Governmental backlogs can also lead to significant delays before your filing process is completed.

This guarantee does not cover changes to your situation or state of mind. It does not apply if entry is denied by the Border Officer due to an Epidemic/Pandemic-related reason. This Guarantee is void if you have made misrepresentations on an application and/or provided misleading information during our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank.


By using our services, you agree and understand that we are a private, internet-based, travel technology service provider. We are dedicated to helping individuals travel internationally. This website is not a law firm and is not a substitute for the advice of a lawyer or other qualified professional. This website is not affiliated with or endorsed by any Canadian government agency.

NOTE: Blank immigration/non-immigration forms with written instructions for all visas are available for free on the USCIS website. The use of and its services is subject to our Privacy Policy and Terms of Service.


**Costs For Travel Documents**

All travel document applicants are required to pay a visa fee to the US Government’s issuing body. The application fee’s amount and when it must be paid depend on the type of document applied for. Before applying for a travel document, you should find out exactly which type of travel document meets your traveling needs and which issuing authority charges processing fees for that document.

**Payment Methods**

The visa fee can be paid at U.S. Consulates/Embassies worldwide through various options, including online bank transfer, debit card, credit card, immediate bank transfer, and cash deposit with a bank. However, please note that in some countries (such as Germany, Austria, and Switzerland), payment cannot be made by credit card or girocard. All payment instructions should be followed precisely to ensure quick registration. In particular, the reference number should always be noted in the subject line to avoid delays in processing. Failure to do so may require paying the visa fee again.

We strongly recommend using a credit card for payment.

**Handling Fees – Our Travel Document Service**

In addition to application fees, translation costs, and other expenses, we charge a consulting and process handling fee when you use our travel assistance services. The handling service fee is fixed, depending on the travel document category, and takes into account various processing costs.